Refund and Cancellation Policy

DuleSuite is subscription software. You pay monthly or yearly for the plan you choose on our pricing page, and you may also buy one-time setup, training or data migration services.

Prices are shown in the currency on the pricing page and at checkout. Prices are shown without sales tax, VAT or GST. Where the law requires it, the applicable tax is added at the rate for your billing location.

You can cancel at any time, from your account's billing page or by writing to support@narrahealthcare.com.

• Your subscription stays active until the end of the period you have already paid for.
• It does not renew after that, and you are not charged again.
• Cancelling is not the same as deleting your account. Your data is handled as described in the Terms of Service and the Privacy Policy.

Monthly plans

A monthly plan is not refunded for a part-used month. If you cancel mid-month, you keep access until the month you paid for ends.

Yearly plans

A yearly plan can be refunded pro rata within 14 days of purchase. We refund the unused part of the year, counted from the day you ask. After 14 days a yearly plan is not refunded, and it ends at the close of the year you paid for.

If the service did not work

If the service was unusable because of an error on our side, write to us within 7 days of the purchase and we will review a refund in line with the Terms of Service.

If you were charged twice, or charged and did not get access, tell us at support@narrahealthcare.com with the date, the amount and the payment reference. Once we confirm the charge was in error, we refund it in full to the original payment method.

Setup, training and data migration are not refunded once they have been delivered. If a service has been booked but not started, write to us and we will review it.

• We start the refund within 5 business days of approving it.
• The refund goes back to the original payment method, never to a different account or card.
• Your bank or card issuer usually takes 5 to 7 business days more to show it. UPI and wallet payments are often faster.

Nothing in this page limits a right that the law gives you and that cannot be waived. If the law of your country gives consumers a cancellation or withdrawal right, that right applies in addition to this policy.

We have written this policy to sit alongside the consumer protection law of your country, where it applies to you.

An organisation that uses duleOS may collect payments from its own patients, customers or shoppers. Those are that organisation's sales, under its own refund policy. Narra Technologies is the software provider and is not the seller. For a refund on one of those payments, contact the organisation you paid.

Entity

Narra Technologies Private Limited

Registered office

[to be confirmed], Hyderabad, Telangana, India

CIN

[to be confirmed]

GSTIN

[to be confirmed]

Refunds and billing

support@narrahealthcare.com: response within 24 hours

Questions or complaints about your data: write to dpo@narrahealthcare.com.

You can also use the contact page.