DuleSuite is delivered digitally. Nothing is shipped to you: you get access to your account by email. This page explains when access starts, what happens if it does not, and how any physical goods are handled. It is part of our Terms of Service.
DuleSuite is software delivered over the internet. There is no physical shipping, no courier and no delivery charge for it.
Access is enabled within 24 hours of confirmed payment, and usually straight away for card payments. For a bank transfer, the 24 hours start when the transfer is confirmed in our account.
If you have not received your login details within that time, check your spam folder, then write to support@narrahealthcare.com with the email address you signed up with and your payment reference. We will fix it or, if we cannot, refund you under our Refund and Cancellation Policy.
Setup, training and data migration are services, not goods. We agree the dates with you when you book them, and they are delivered as the Order Form states. They are not shipped and have no delivery fee.
If we supply hardware, such as printers, scanners or card terminals, it is sold under its own terms stated at the time of purchase: delivery area, delivery time, shipping fee, returns and warranty. These terms are [to be confirmed].
Nothing on this page promises a delivery date or a fee for physical goods.
For a delivery problem, such as missing login details, an account that is not active after payment, or a charge with no access, write to support@narrahealthcare.com or use the contact page. We reply within 24 hours.